Technical Service

1)Provide factory layout according to your factory size in advance;

2)Provide the basic formula;

3)Inspect the machine before leaving the factory;Oversea installation and commissioning equipment;

4)Technician will work with your workers together and teach your workers how to install machines,   how to operate machines, how to maintain machines during daily working;

5)Our engineers will teach your workers how to clean the extruder, how to change the screw,  how to change barrel etc, and provide technology support with you forever; 6)Provide English Version of Installation / Operation / Service / Maintenance Manual.

Sales Service

Pre sales service

1. Actively understand customer needs and provide professional advice.

2. Reply the customer's information in time and solve the customer's problems as soon as the customer needs.

3. Provide customers with the required information and improve the quotation.

4.Customers visit the factory, receive warmly, pick up and drop off at the airport, and make hotel appointment.

Sales service

1. Specify the detailed production plan for customers, strictly control the production time and absolutely guarantee the delivery time.

2. Real time quality monitoring to provide customers with the best quality products.

Chartering and booking space, accompanying customers to inspect products, arranging subsequent delivery, and ensuring safe transportation of goods

After sales service

1.   Free consultation service before, during, and after sales;
2.    Free project planning and design services;
3.    Free online debugging of equipment until everything is functional;
4.    Free management of equipment long distance shipping from seller's factory to  place by the buyer.
5.    Free training of equipment maintenance and operating personally in the seller's factory;
6.    Engineers go to customer site to guide installation and training operations
7.    Free new production techniques and formulas;
8.    Provide 1 year complete warranty and life-time maintenance service; The seller is responsible for the nature damage of the machinery in one year except for man-made damage. All spare parts and wearing parts are attached with the machinery for free.

Adhering to the quality-oriented, customer-oriented business philosophy, our company provides the following sales services for our customers